Terms and Conditions

Contact Details

Kiwi's Treasure Casino
Website: https://kiwistreasures-casino.co.nz
Customer Support (Email): [email protected]
Customer Support (Live Chat): Available 24/7 through the casino lobby when logged in
Registered Operator: Baytree (Alderney) Limited
Regulated by: Alderney Gambling Control Commission (Licence No. 155 C1)
Additional Operating Company: Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission (Licence No. 00892)

These Terms and Conditions (the “Terms”) form a binding agreement between you (the “Player”, “you”, “your”) and Kiwi's Treasure Casino (“Kiwi's Treasure”, “the Casino”, “we”, “us”, “our”) for the use of our website and services at kiwistreasures-casino.co.nz (the “Site”).

By creating an account, logging in, or placing any wager on Kiwi's Treasure Casino, you confirm that you have read, understood, and agreed to these Terms and Conditions, our Privacy Policy, Bonus Terms, and any game‑specific rules made available on the Site.

1. General Provisions

1.1 Acceptance of Terms

1.1.1 Your use of the Site and any real‑money or free‑play casino games offered by Kiwi's Treasure Casino is subject to these Terms.

1.1.2 If you do not agree with any part of these Terms, you must stop using the Site and close your account.

1.1.3 We may update, amend, or replace these Terms from time to time. Any material change will be posted on the Site, and, where required, we will notify you via email or an on‑site message. Continued use of the Site after such changes means you accept the updated Terms.

1.2 Operator and Licensing

1.2.1 Kiwi's Treasure Casino is operated by Baytree (Alderney) Limited, a member of the Cityviews Group, licensed and regulated by the Alderney Gambling Control Commission under licence number 155 C1, issued on 15 December 2020.

1.2.2 Certain services, processing, or platform functions may be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission under licence number 00892, issued on 16 February 2022.

1.2.3 Kiwi's Treasure Casino is aimed at players in New Zealand, subject to local laws that apply to you. It is your responsibility to confirm that online gambling is legal in your jurisdiction before using our services.

1.3 Certification and Fair Play

1.3.1 Our games and random number generator may be independently tested and certified by eCOGRA or other recognised testing agencies.

1.3.2 We strive to ensure that all outcomes are random and fair. If there is any difference between game results displayed on your device and our server records, the server records will prevail.

2. Eligibility and Restricted Countries

2.1 Age Requirement

2.1.1 You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher, to open an account and play at Kiwi's Treasure Casino.

2.1.2 We may ask for proof of age at any time. If you cannot prove that you are of legal age, your account may be suspended or closed, and any winnings may be voided, subject to regulatory obligations.

2.2 Restricted Countries and Territories

2.2.1 You may not open an account or play for real money if you are resident in, located in, or accessing the Site from a restricted country.

2.2.2 Restricted countries currently include, but are not limited to, Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States of America, and any other country listed as restricted on the Site from time to time.

2.2.3 We may block or close accounts that we reasonably believe are operating from a restricted country, and may void bets and bonuses from such accounts, subject to regulatory and legal duties.

2.3 Legal Compliance

2.3.1 You are solely responsible for confirming that your use of the Site and participation in any games is lawful in your country or region.

2.3.2 We do not provide legal advice. If you are unsure about the legality of online gambling in your jurisdiction, you should seek advice from a qualified professional.

3. Account Registration and Security

3.1 Account Creation

3.1.1 To place wagers at Kiwi's Treasure Casino, you must register a personal account (“Player Account”). Registration requires you to provide accurate and complete information, including at least your full name, date of birth, residential address, email address, and preferred currency.

3.1.2 You may only open one account with Kiwi's Treasure Casino. Multiple accounts for the same person are not allowed. If we detect duplicate accounts, we may close or merge them and remove any bonuses or promotional benefits gained by breaching this rule.

3.2 Accurate Information

3.2.1 You must keep your registration details current and correct. This includes your name, address, contact details, and payment information.

3.2.2 If we discover that the information you provided is false, incomplete, or misleading, we may suspend or close your account and cancel bets or winnings, subject to applicable law.

3.3 Login Details and Security

3.3.1 You are responsible for keeping your username and password safe. Do not share your login details with anyone or allow another person to use your account.

3.3.2 You accept full responsibility for all activity on your account, whether authorised by you or not, unless this is due to our error.

3.3.3 If you suspect that your account has been compromised, you must change your password and contact Customer Support immediately.

3.4 Verification (KYC)

3.4.1 We may ask for identity, age, address, and payment method verification documents at any time. This may include a copy of your passport or driver licence, proof of address (such as a utility bill), and evidence of ownership of any payment method used.

3.4.2 We may suspend deposits, bets, or withdrawals until verification is complete.

3.4.3 Failure to provide requested documents, or providing documents that appear false or altered, may result in account suspension or closure.

4. Responsible Gambling

4.1 Safer Gambling Tools

4.1.1 Kiwi's Treasure Casino supports safe play. We offer tools to help you control your gambling, which may include deposit limits, loss limits, session reminders, time‑outs, and self‑exclusion features where technically available.

4.1.2 You can request changes to limits through the account section or by contacting Customer Support. Any decrease to limits may take effect straight away. Any increase to limits may be subject to a cooling‑off period.

4.2 Self‑Exclusion

4.2.1 If you feel that your gambling is causing harm, you can request a self‑exclusion period. During this time, you will not be able to access your account or place bets.

4.2.2 Self‑exclusion requests must be made through the Site or via Customer Support. We will process requests as soon as reasonably possible after receipt.

4.2.3 While we take steps to enforce self‑exclusion, you also accept responsibility for not trying to bypass these measures or open new accounts.

4.3 Problem Gambling Support

4.3.1 If you believe you may have a gambling problem, we encourage you to seek help. In New Zealand you can contact:

• Gambling Helpline New Zealand: 0800 654 655
• Problem Gambling Foundation of New Zealand: https://www.pgf.nz/

5. Deposits

5.1 Deposit Methods

5.1.1 Kiwi's Treasure Casino offers a range of payment options for New Zealand players. Deposit methods may include, but are not limited to:

• Visa debit and credit cards
• Mastercard debit and credit cards
• PaysafeCard prepaid vouchers
• Apple Pay
• Google Pay
• Skrill 1‑Tap™
• NETELLER

5.1.2 Available methods may change from time to time and may depend on your country, currency, and verification status.

5.2 Deposit Limits and Processing

5.2.1 Minimum deposit amounts vary by method. In general, the minimum deposit is between NZ$1 and NZ$10, depending on the deposit step and method chosen.

5.2.2 Deposits are usually processed instantly, but in some cases may take up to one business day, depending on the payment provider.

5.2.3 We reserve the right to set maximum deposit limits for certain methods or players.

5.3 Funding Source and Authorisation

5.3.1 You may only use payment methods that are registered in your own name and that you are legally allowed to use.

5.3.2 By making a deposit, you confirm that you have permission to use the selected payment method and that the funds are legitimate and do not come from any illegal activity.

5.4 Fees and Currency Conversion

5.4.1 We generally do not charge fees for deposits. However, your bank, card issuer, or payment provider may apply their own fees, charges, or currency conversion costs.

5.4.2 You accept responsibility for any such third‑party fees.

6. Withdrawals

6.1 General Withdrawal Rules

6.1.1 Before a withdrawal can be processed, your account must be fully verified in line with our KYC requirements.

6.1.2 In most cases, withdrawals are made back to the same payment method you used to deposit, where this is possible. If this is not possible, we may select a suitable alternative method in consultation with you.

6.2 Withdrawal Methods and Processing Times

6.2.1 The following withdrawal methods are generally available to New Zealand players, subject to change and availability:

• Visa card withdrawal: typically processed within 1–3 business days after approval
• Mastercard card withdrawal: typically processed within 1–3 business days after approval
• Apple Pay: often processed instantly after approval
• Google Pay: often processed instantly after approval
• Skrill 1‑Tap™: often processed instantly after approval
• NETELLER: often processed instantly after approval
• Other methods linked to your original deposit, where allowed

6.2.2 Kiwi's Treasure Casino makes reasonable efforts to process withdrawals as quickly as possible once they have passed the reverse withdrawal period and any required checks. Actual time to receive funds may depend on the payment provider and your bank.

6.3 Reverse Withdrawal Period

6.3.1 After requesting a withdrawal, there is a reverse withdrawal period of at least 24 hours, during which you may choose to cancel the withdrawal and return the funds to your casino balance.

6.3.2 Reverse withdrawals are available between 05h00 GMT Thursday and 05h00 GMT Monday. Outside these times, reverse withdrawal may be limited or unavailable, and your withdrawal may progress for processing.

6.4 Daily Withdrawal Limits

6.4.1 The standard daily withdrawal cap at Kiwi's Treasure Casino is NZ$9,000, unless otherwise stated in specific promotional terms or agreed individually.

6.4.2 Large wins may be paid in instalments in line with this daily cap, subject to regulatory obligations and any applicable progressive jackpot rules.

6.5 Direct Bank Transfer Charges

6.5.1 Some direct bank transfers may attract a fixed fee when the withdrawal amount is under a certain threshold. The table below gives an overview of such charges, where applicable.

6.5.2 All foreign exchange or bank charges imposed by third parties are your responsibility.

6.6 Withdrawal Verification and Delays

6.6.1 We may carry out additional verification for first‑time withdrawals, large withdrawals, or when you change your payment method.

6.6.2 Withdrawals may be delayed while we confirm your identity, address, or payment details. This is a legal and regulatory requirement and helps protect both you and the Casino from fraud and money laundering.

6.7 Accuracy of Account and Payment Details

6.7.1 You are responsible for ensuring that your bank details, e‑wallet details, and other withdrawal information are correct.

6.7.2 If you provide incorrect details and funds are sent to the wrong account, we will make reasonable efforts to help recover the funds, but we are not liable for losses arising from your error.

7. Bonuses and Promotions

7.1 General Bonus Rules

7.1.1 Kiwi's Treasure Casino may offer welcome bonuses, free spins, cashback, loyalty rewards, and other promotions from time to time.

7.1.2 All bonuses and promotions are subject to specific Bonus Terms and wagering requirements displayed with each offer. You must read these Bonus Terms before claiming any offer.

7.2 Wagering Requirements and Restrictions

7.2.1 Bonus funds may be subject to wagering requirements before they, and any winnings associated with them, can be withdrawn.

7.2.2 Certain games may contribute less, or not at all, to meeting wagering requirements. The contribution table will be shown with the relevant promotion.

7.2.3 We may set maximum bet limits while you have an active bonus. Exceeding these limits may result in bonus and winnings being removed.

7.3 Bonus Abuse

7.3.1 Bonus abuse includes, but is not limited to:

• Opening multiple accounts to claim repeated welcome offers
• Using very low‑risk betting patterns to clear wagering
• Colluding with other players regarding bonuses
• Misrepresenting personal details to gain bonus eligibility

7.3.2 If we believe that you have abused a bonus or promotion, we may remove the bonus, cancel associated winnings, and close or restrict your account.

8. Gameplay Rules and Malfunctions

8.1 Game Rules

8.1.1 Each game offered at Kiwi's Treasure Casino is subject to its own rules, pay‑tables, and instructions. You are responsible for reviewing these before playing.

8.1.2 In any conflict between these Terms and game‑specific rules, the game rules will guide how that particular game outcome is handled.

8.2 Disconnections and Technical Issues

8.2.1 If your connection is lost while a game round is in progress, the outcome will be recorded on our servers. When you log back in, the result and updated balance will be available.

8.2.2 We are not responsible for internet or connection issues at your end, including poor Wi‑Fi, mobile coverage, or device failures.

8.3 Game Malfunctions

8.3.1 In the event of a game malfunction, software fault, or similar issue, all affected bets and payouts may be declared void. Your stake for that game round may be refunded where appropriate.

8.3.2 A malfunction of random number generator or game logic voids all affected game rounds and payouts.

9. Anti‑Fraud, Security, and AML

9.1 Fraud and Misuse

9.1.1 Kiwi's Treasure Casino has zero tolerance for fraud, collusion, or any other unlawful activity.

9.1.2 Prohibited conduct includes:

• Use of stolen or unauthorised payment methods
• Chargebacks or payment disputes without valid cause
• Collusion with other players to gain an unfair advantage
• Use of bots, scripts, or software to automate play
• Trying to hack, manipulate, or attack the Site or games

9.1.3 If we suspect fraudulent activity, we may suspend your account and withhold funds while we investigate. If fraud is confirmed, we may close your account and forfeit balances, subject to regulatory duties.

9.2 Anti‑Money Laundering and Source of Funds

9.2.1 We comply with anti‑money laundering and counter‑terrorist financing laws.

9.2.2 From time to time, we may request proof of the source of your funds or wealth, especially for large deposits or withdrawals.

9.2.3 We may report suspicious transactions or behaviour to relevant authorities, where required by law.

10. Inactive and Closed Accounts

10.1 Inactive Accounts

10.1.1 An account may be considered inactive if you do not log in for a set period, such as 12 consecutive months, or such other period as stated on the Site.

10.1.2 We may contact you via email before an account is treated as inactive where this is practical.

10.2 Account Closure by You

10.2.1 You may close your account at any time by contacting Customer Support.

10.2.2 Before closure we may ask you to withdraw any remaining real‑money balance. Any outstanding bets or unsettled games may be dealt with in line with game rules.

10.3 Account Suspension or Closure by Us

10.3.1 We may suspend or close your account if we have reason to believe that you have breached these Terms, engaged in fraudulent or unlawful behaviour, or if we are instructed to do so by a regulatory authority.

10.3.2 Where we close your account, we will return any lawful remaining balance to you, except where funds are withheld under these Terms, court orders, or regulatory instructions.

11. Intellectual Property

11.1 Ownership of Content

11.1.1 All content on the Site, including text, logos, trademarks, graphics, software, audio, and video, is owned or licensed by Kiwi's Treasure Casino or its partners.

11.1.2 You may use the Site and its content for personal entertainment purposes only. Any other use, including copying, modifying, distributing, or selling content, is not allowed without our prior written consent.

11.2 Licence to Use the Site

11.2.1 We grant you a limited, revocable, non‑exclusive licence to access and use the Site for lawful personal gaming activity.

11.2.2 We may revoke this licence at any time if you breach these Terms.

12. Privacy and Data Protection

12.1 Collection and Use of Data

12.1.1 We collect and process personal data in line with our Privacy Policy and applicable data protection laws.

12.1.2 By using the Site, you agree to our collection and use of your personal data for purposes such as account management, identity checks, payment processing, responsible gambling, security, and compliance.

12.2 Cookies and Tracking

12.2.1 The Site may use cookies and similar technologies to improve your experience, analyse traffic, and deliver personalised content.

12.2.2 You can manage cookie settings in your browser, but disabling cookies may affect Site performance.

13. Responsible Use of the Site

13.1 Prohibited Conduct

13.1.1 You agree that you will not:

• Use the Site for any unlawful purpose
• Harass, abuse, or harm other players or staff
• Transmit viruses or malicious code
• Interfere with the security or normal operation of the Site
• Access or attempt to access another player’s account

13.2 Fair Play

13.2.1 You must always act in good faith and play fairly. Any attempt to exploit software bugs, game errors, or loopholes is forbidden.

14. Liability and Disclaimers

14.1 Service Availability

14.1.1 We aim to keep the Site available at all times, but we cannot promise uninterrupted service. Planned maintenance, technical issues, or events outside our control may affect availability.

14.2 No Warranty

14.2.1 Kiwi's Treasure Casino provides the Site and games “as is”, without any guarantee of error‑free operation.

14.2.2 To the fullest extent permitted by law, we exclude warranties of any kind regarding the Site, its content, or any services offered.

14.3 Limitation of Liability

14.3.1 To the extent allowed by law, our total liability to you for any loss or damage arising out of or in connection with your use of the Site shall not exceed the amount of your net deposits to your Player Account over the six months prior to the event giving rise to the claim.

14.3.2 We are not liable for:

• Losses caused by your own acts or omissions
• Loss of profits, business, or data
• Losses caused by third‑party service failures, including internet or payment providers

14.3.3 Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

15. Complaints and Disputes

15.1 Internal Complaints Procedure

15.1.1 If you have a complaint about Kiwi's Treasure Casino, please contact Customer Support via email or live chat as your first step.

15.1.2 Provide as much detail as possible, including your username, date and time of the issue, game names, and any supporting screenshots or transaction IDs.

15.1.3 We aim to respond to complaints within a reasonable time and to resolve them fairly.

15.2 Escalation

15.2.1 If you are not satisfied with the outcome of your complaint, you may be able to escalate the matter to an independent dispute resolution body or the relevant licensing authority, as outlined in our Complaints Policy on the Site.

16. Changes to the Terms

16.1 Updates

16.1.1 Kiwi's Treasure Casino may revise these Terms from time to time. Any updated Terms will be posted on kiwistreasures-casino.co.nz with a new “last updated” date.

16.1.2 Where required by law or regulation, we will notify you about material changes. Your continued use of the Site following such notice will mean that you accept the revised Terms.

17. Governing Law and Jurisdiction

17.1 Applicable Law

17.1.1 These Terms and your relationship with Kiwi's Treasure Casino are governed by the laws that apply to our operating company and relevant licensing jurisdictions, subject to any mandatory consumer protection laws that apply to you as a player.

17.2 Jurisdiction

17.2.1 Any disputes arising from or related to these Terms may be subject to the jurisdiction of the courts linked to our licensing authorities, except where local laws grant you specific rights in your own jurisdiction.

18. Miscellaneous

18.1 Severability

18.1.1 If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in full force and effect.

18.2 No Waiver

18.2.1 If we fail to enforce a right or provision under these Terms, that does not mean we waive such right or provision in future.

18.3 Entire Agreement

18.3.1 These Terms, together with the Privacy Policy, Bonus Terms, and any other rules posted on the Site, form the entire agreement between you and Kiwi's Treasure Casino.

19. Contact Information

If you have any questions about these Terms and Conditions, or any concerns about your account or our services, please contact us:

Kiwi's Treasure Casino
Website: https://kiwistreasures-casino.co.nz
Email: [email protected]
Live Chat: Available 24/7 within the casino lobby when logged in

We encourage all players from New Zealand to read these Terms carefully and to play responsibly at Kiwi's Treasure Casino.