Privacy Policy

Last updated: 12 August 2026

Welcome to Kiwi's Treasure Casino. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and use our casino services in New Zealand. By creating an account or using our services, you agree to the practices described here.

“We”, “us”, and “our” in this Privacy Policy refer to Kiwi's Treasure Casino, operated by Baytree (Alderney) Limited for New Zealand players under the Cityviews Group licences and certifications noted below.

Contact Details

If you have questions about this Privacy Policy or your personal information, you can contact us at:

Email: [email protected]

Please write “Privacy Request” in the subject line if your query relates to data protection.

Who We Are and Regulatory Information

Kiwi's Treasure Casino is an online casino brand launched in 2025 and focused on New Zealand players who are 18 years or older, or of the legal age of majority in their place of residence.

The casino is operated by Baytree (Alderney) Limited, part of the Cityviews Group. Baytree (Alderney) Limited holds a licence issued by the Alderney Gambling Control Commission under licence number 155 C1 (issued on 15 December 2020). Certain services and processing activities are supported by Baytree Interactive Limited, licenced by the Kahnawake Gaming Commission under licence number 00892 (issued on 16 February 2022).

Our platform and games are certified by independent testing bodies, including eCOGRA, which audit fairness and payout accuracy. Age restrictions apply: you must be 18+ or of legal gambling age in your jurisdiction. Players from various restricted countries such as Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States, and others may not be able to open an account or use our services.

Scope of This Privacy Policy

This Privacy Policy applies to:

Our website under the domain kiwistreasures-casino.co.nz
Any subpages, promotions, and content we host for Kiwi's Treasure Casino
Our email, live chat, and other support channels
Any mobile or web-based access to the same services

It does not apply to third-party websites, apps, or services that may be linked from our site. Those services have their own privacy policies.

Types of Information We Collect

1. Information You Provide to Us

We collect information that you provide directly when you register, deposit, play, or contact us, including:

Account details: name, surname, username, password, date of birth, address, email address, phone number, preferred currency.
Verification documents: copies of identification such as passport, driver licence, national ID card, proof of address (for example, utility bill or bank statement), copies of payment cards with sensitive fields masked, or other documents we may need for account and payment checks.
Payment details: limited card details (such as cardholder name, partial card number, expiry date), e-wallet identifiers (for example, Skrill, NETELLER, Apple Pay, Google Pay), bank account details for withdrawals, and transaction confirmations.
Responsible gambling information: self-exclusion requests, deposit and loss limit settings, time-out requests, and communications relating to gambling harm prevention.
Customer support information: queries, complaints, feedback, and any other content you send through email, live chat, or web forms.

2. Information We Collect Automatically

When you visit our site or use our services, we collect certain information automatically, such as:

Technical data: IP address, browser type and version, device type and model, operating system, language settings, access times, and error logs.
Usage data: pages visited, links clicked, games played, session length, login dates and times, and general interaction patterns on the site.
Approximate location data: country and region, based on your IP address, to help us apply licensing, restrictions, and security checks.

3. Information from Third Parties

We may receive information about you from:

Payment providers: confirmations of deposits and withdrawals, limited card or wallet information, payment status, and risk or chargeback flags.
Verification and anti-fraud partners: identity verification results, sanctions and politically exposed person checks, adverse media checks, and fraud risk scores.
Marketing and analytics partners: campaign performance data, aggregated information about how users find our site, and engagement with our marketing.
Regulators and dispute bodies: records of complaints, rulings, or investigations shared with us under our regulatory duties.

Why We Collect Your Information and Legal Grounds

We collect and process your personal information for several clear reasons, grounded in lawful bases such as the performance of our contract with you, compliance with legal and regulatory duties, and our legitimate interests in operating a secure and fair casino.

Key Purposes of Processing

Account creation and management: to open and manage your Kiwi's Treasure Casino account, verify your age and identity, and provide access to games and services.
Provision of casino services: to process deposits and withdrawals, record your bets and game activity, apply bonuses, and keep your balance and transaction history.
Compliance with laws and licences: to satisfy requirements of the Alderney Gambling Control Commission, Kahnawake Gaming Commission, and other relevant regulators, including anti-money-laundering and counter-terrorist financing laws, responsible gambling obligations, and record-keeping rules.
Fraud prevention and security: to detect and prevent fraud, account takeover, bonus abuse, money laundering, and other abuse of our services; to track logins and devices; and to apply security checks.
Responsible gambling and player protection: to monitor for signs of gambling harm, provide tools such as deposit limits and self-exclusion, and intervene when we see risky behaviour.
Customer support: to respond to your questions, handle complaints, and provide updates or clarifications about your account and our services.
Service improvement: to improve our website, games, payment processes, and support based on aggregated and anonymised usage information.
Marketing and personalisation: to send you offers and news about Kiwi's Treasure Casino, subject to your preferences, and to show content that is more relevant to your interests.
Legal claims and defence: to manage disputes, complaints, and legal claims, and to exercise or defend our legal rights.

How We Use Your Personal Information

In practice, we use your data in the following ways.

Operating Your Kiwi's Treasure Casino Account

Creating and maintaining your player profile.
Validating your age to ensure you are 18+ or above the local legal age.
Confirming your identity and address where required to process withdrawals or large transactions.
Storing your account preferences, such as language, communication settings, and responsible gambling limits.

Payments, Withdrawals, and Financial Records

Processing deposits using Visa, Mastercard, PaysafeCard, Apple Pay, Google Pay, Skrill 1-Tap, NETELLER, and other accepted options.
Processing withdrawals mainly back to the same method you used to deposit, aligned with our daily withdrawal cap of NZ$9,000 and our reverse withdrawal period.
Keeping records of your transactions, including deposit and withdrawal amounts, methods used, any bank or FX fees, and currency conversions.
Carrying out checks before certain withdrawals, especially first-time withdrawals, large withdrawal amounts, or if your registered payment method changes.

Security, Fairness, and Anti-Fraud Measures

Recording device and IP details to help pinpoint suspicious access patterns.
Monitoring betting behaviour for signs of unfair play, collusion, or bonus abuse.
Using external checks and fraud detection tools to verify data you provide.
Locking or restricting accounts when necessary for your protection or to meet legal duties.

Responsible Gambling

Managing self-exclusion requests, time-outs, and limits you set on your account.
Reviewing play patterns and contacting you if we have concerns about potential gambling harm.
Documenting interactions and steps taken in response to responsible gambling signals.

Customer Service and Communication

Answering your questions and resolving service or payment issues.
Sending important service messages such as account changes, password resets, withdrawal confirmations, and policy updates.
Recording support interactions where needed for training, quality, and complaint handling.

Marketing and Promotions

Sending newsletters, bonus offers, and promotional updates if you choose to receive them.
Using your game and deposit history to provide relevant offers, subject to your marketing preferences.
Running surveys or feedback campaigns to better understand what our players value.

You can control your marketing preferences at any time, as described in the “Your Rights and Choices” section below.

Cookies and Similar Technologies

We use cookies and similar tools to help run our site, measure performance, and improve your experience.

Types of Cookies We Use

Strictly necessary cookies: essential for logging in, maintaining sessions, and allowing core features such as account access and secure payments.
Functionality cookies: remember your preferences, such as language, and make the site easier to use.
Performance and analytics cookies: help us understand how players use the site, which pages are most visited, and how our campaigns perform.
Advertising cookies: may be used to manage and measure our marketing campaigns with selected partners and to control how often you see certain offers.

Your browser usually allows you to block or delete cookies. However, blocking certain cookies may affect how the site works and may prevent you from signing in or playing games.

We share personal information only where required for our services, for legal reasons, or with your consent. We do not sell your personal information for profit.

Service Providers and Partners

Payment processors and banks: to handle deposits and withdrawals, including Visa, Mastercard, e-wallet providers, and banks that process direct transfers.
Verification and security providers: to carry out identity checks, age checks, sanctions and PEP screening, fraud checks, and device fingerprinting.
Game providers and platforms: to provide the casino games you play. Some game providers may process game-related data to ensure fairness and performance.
IT and hosting providers: to host our website and back-end systems, store data securely, and maintain system resilience.
Analytics and marketing partners: to measure visits, understand campaign results, and deliver or limit promotional messages where you have agreed to receive them.

Group Companies

Baytree (Alderney) Limited, Baytree Interactive Limited, and other Cityviews Group entities where needed to run our services, support cross-border compliance, and manage shared systems.

Regulators, Authorities, and Dispute Bodies

Gambling regulators such as the Alderney Gambling Control Commission and Kahnawake Gaming Commission.
Anti-money-laundering and law enforcement agencies where we are required to report or respond to official requests.
Alternative dispute resolution bodies or ombudsman services involved in handling a complaint you bring or that involves you.

Legal, Business, and Other Disclosures

Lawyers, auditors, and professional advisers where needed for legal, audit, or risk management purposes.
Third parties in the event of a merger, acquisition, or business restructuring involving Kiwi's Treasure Casino, provided that your rights continue to be protected.
Other parties where you have given clear consent, such as when you join a partner promotion that relies on shared information.

International Transfers of Data

Because Kiwi's Treasure Casino is operated by entities based in different countries and uses service providers across several regions, your information may be processed in countries outside New Zealand and your home country.

Where we transfer data across borders, we aim to apply appropriate safeguards, including:

Using providers in countries that have data protection laws considered adequate for personal data.
Putting contractual protections in place, such as data protection clauses, to protect your information.
Limiting access to authorised staff and partners who need the data to perform their duties.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy and as required by law or our licences.

In general:

Account and transaction records: kept for a minimum period required by gambling and anti-money-laundering rules, often several years after account closure.
Verification documents: stored for a period needed to satisfy regulatory duties and to defend potential legal claims.
Marketing data: retained while you remain subscribed or until you opt out, subject to a reasonable period for record-keeping of your choice.
Customer support records: kept as long as necessary to resolve issues and comply with legal requirements.

When data is no longer required, we either delete it or anonymise it so that it can no longer be linked with you.

How We Protect Your Information

We take the security of your personal and financial data seriously. Our measures include:

Encryption of data in transit and at rest where appropriate, particularly for payment and login details.
Strict access controls and authentication for staff accessing internal systems.
Use of secure payment gateways that comply with industry standards.
Regular monitoring for suspicious activity, intrusion attempts, and system errors.
Policies and training for staff on data protection and confidentiality.

While we work to keep your data safe, no system can guarantee absolute security. You also play an important role in protecting your account by choosing strong passwords, keeping login details confidential, and contacting us quickly if you suspect any unauthorised access.

Your Rights and Choices

Depending on your location and applicable laws, you may have several rights in relation to your personal information. Subject to legal limits and our regulatory duties, these may include the right to:

Access: request a copy of personal information we hold about you.
Correction: ask us to fix or update inaccurate or incomplete information.
Deletion: request deletion of certain information where there is no longer a valid reason for us to keep it.
Restriction: ask us to limit processing of certain data while we deal with a query or dispute.
Objection: object to certain processing, such as direct marketing.
Portability: request certain data in a structured, commonly used, and machine-readable format where technically possible.
Withdraw consent: where processing is based on consent (for example, some marketing), you can withdraw that consent at any time.

We may need to verify your identity before processing a request, especially when sensitive information is involved. Some rights may not apply where we must keep data for legal or regulatory reasons, such as gambling and anti-money-laundering laws.

How to Exercise Your Rights

To exercise your privacy rights, please contact us at:

Email: [email protected]

We aim to address requests within the timeframes set by relevant laws. Where we cannot fully comply due to legal duties or technical limits, we will explain the main reasons.

Marketing Preferences

You can control marketing communications in the following ways:

Account settings: adjust your communication preferences in your player profile where this option is provided.
Email links: use the unsubscribe or preference links found in our marketing emails.
Contacting support: email us to request that marketing messages be reduced or stopped.

We may still send you important service or transactional messages even when you opt out of promotional marketing.

Privacy for Minors

Kiwi's Treasure Casino is strictly for adults. We do not knowingly collect personal information from anyone under 18, or below the legal age of majority in their jurisdiction.

If we suspect that a player is underage, we will suspend the account and request proof of age.
If we confirm that an account belongs to a minor, we will close the account and delete personal information where legally possible.

If you are a parent or guardian and believe that a minor may have provided personal information to us, please contact us promptly.

Links to Third-Party Sites and Services

Our website may contain links to third-party websites, mobile apps, or services. These third parties have their own privacy practices and terms of use.

We do not control how third parties collect or use your data.
We encourage you to read their privacy policies before sharing any personal information with them.

Your use of any third-party site or service is at your own discretion.

Payments and Banking Information

We offer various payment methods to New Zealand players, including cards, e-wallets, and other online options.

Deposit Information

We collect only the payment details needed to process deposits using methods such as Visa, Mastercard, PaysafeCard, Apple Pay, Google Pay, Skrill 1-Tap, and NETELLER.
Minimum deposit levels usually range from NZ$1–$10 depending on the step in your deposit path, as shown on the cashier page.
Transaction speed is generally instant or up to one business day, depending on the payment route.

Withdrawal Information

To protect you and us, we usually send withdrawals back to the payment method used for deposits, as far as possible.
We apply a daily withdrawal cap of NZ$9,000 and a reverse withdrawal period, after which we process payments as quickly as possible.
Card withdrawals generally take 1–3 business days after processing, while e-wallet withdrawals are usually instant once approved.
We may charge bank transfer fees in some currencies, and your bank or payment provider may apply its own charges or foreign exchange fees.

For security and regulatory reasons, we may request extra documents or checks before releasing funds, especially in cases of first-time withdrawals, larger sums, or changes in your payment pattern.

Accuracy and Responsibility of Player Information

To keep your account safe and ensure smooth payments, we rely on you to:

Provide accurate and complete personal information at registration.
Keep your details up to date, including address, contact details, and payment methods.
Ensure that the bank accounts, cards, or e-wallets you use are in your own name and lawfully held by you.

Incorrect or incomplete information may cause delays, failed withdrawals, or compliance issues. If we detect serious inaccuracies, we may suspend your account while we investigate and request updated details.

Responsible Gambling and Privacy

We treat responsible gambling as both a legal duty and a core part of how we protect our players.

We may record notes on your account relating to responsible gambling interactions, such as when you mention financial stress, gambling harm, or related concerns.
We may review and assess your game and transaction history to identify patterns that suggest rising risk.
We may reach out with information or offers of support if we believe this is in your best interest.

All such information is handled with care and subject to access controls. We use it strictly to support your safety, meet regulatory duties, and respond properly to any requests you make regarding limits and self-exclusion.

Automated Decision-Making and Profiling

We may use automated tools that assess certain aspects of your account and behaviour. These tools help us:

Detect fraud or bonus abuse by analysing play and payment patterns.
Support identity checks and risk scoring for AML and security purposes.
Group players for promotional offers based on game preferences and activity, within your marketing choices.

We review the output of such tools and keep human oversight over key decisions such as account closures for risk reasons or permanent exclusion for responsible gambling concerns. If you have questions about an automated decision that affects you, you may contact us for more information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, laws, regulations, or guidance from regulators and industry bodies.

Material changes will be highlighted on the site or communicated through email where appropriate.
The “Last updated” date at the top of this page will show when the latest changes came into effect.

By continuing to use kiwistreasures-casino.co.nz after changes are posted, you accept the updated Privacy Policy. If you do not agree with a change, you should stop using our services and may request account closure.

How to Raise Concerns or Complaints

If you have concerns about how we handle your personal information, we ask that you contact us first so we can try to resolve the issue directly.

Email: [email protected]

Please describe your concern clearly and include any relevant account details. We will look into your complaint and respond as soon as we can, keeping within the timeframes required by applicable regulations.

Depending on your location, you may also have the right to lodge a complaint with a data protection regulator if you are not satisfied with our response. Information on the relevant authority will usually be available from your local government or privacy commissioner.

Summary

Kiwi's Treasure Casino is committed to protecting your privacy, securing your personal and financial data, and meeting the strict expectations of gambling regulators and fair play certification bodies such as eCOGRA. We collect only what we need to run a safe, legal, and enjoyable casino service for New Zealand players, and we give you clear options to manage your information and marketing choices.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at any time using the details above.